Guarantee

CANCELLATION POLICY: We offer a 30 day money back guarantee for cause on all hosting, reseller and dedicated services plans. Cause is any demonstrated failure on our part to deliver services purchased. If you can provide us with a reason that we failed to provide the services you purchased from us we will be more than happy to give you a refund. Secure server certificate and domain registration fee's ARE NOT REFUNDABLE CANCELLATIONS MUST BE PROVIDED VIA EMAIL 7 DAYS IN ADVANCE OF DISCONTINUATION OF SERVICES. Again, Pro-rated refunds are not given so be sure that we know your intention to leave within 7 days of billing..[;-> a) What if we sign up for 1 year in advance? Is refund available, is it full, prorated or percentage-based? When offered, the refund is Pro-rated to the next months billing. If you sign up for a year at $120.00 and want to leave after 1 month we will refund $108.00 (11/12's of the purchase price). Same situation, you sign up for a year at $120.00 and leave after 45 days you could be eligible for a refund of $96.00 (10/12's of the purchase price) since you are already into the second month of service and that has already been accounted for. b) Is there a timeline where refund eligibility becomes void? No

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