F.A.Q
. - Some questions and answers about hosting and account management.

NOTE: Look on the main page of your cpanel for paths to perl, send mail, stats, perl modules installed,
php versions, server status, bandwidth usage, e-mail accounts management.

Services
What is hosting?
What is virtual hosting?
What is a domain name?
What are PHP, Java and ASP?
What is a CGI-Bin?
What is MySql?
What type of control panel do you supply?
What if I need more meg space?
What if I need more bandwidth, or data transfer?
What are website stats, and how do I view them?
Can you host foreign domains, i.e.; .co.uk?
I already have a registered domain, how do I point it to your servers?
Do you charge a fee for transferring a domain to your servers?
Do you support Front Page and Dreamweaver?
Do I have to run advertising on my site with your plan?
If I am not satisfied can I get my money back?

Support
What type of technical assistance do you offer?
I have a question that is not answered, how do I ask?
How long will it take to have my site up?
How will I know when my site has been set up?
Can I upgrade my plan at any time?
What is the username for my control panel?
What do I do if I forget my Control Panel password?
I know very little about HTML, can you help?
Do you back up my website and files?


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HOSTING
Hosting (also known as website hosting and web hosting) is the business of housing, serving, and maintaining files for a Web site. Using a hosting service lets many companies share the cost of a fast Internet connection for serving files.

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VIRTUAL HOSTING
Virtual hosting is the best way of hosting 99% of all websites. What virtual hosting does is run several servers, constantly connected to the internet, that run multiple websites. Virtual hosting usually implies that all hosting services will be transparent and that each website will have it's own domain name and set of e-mail addresses. In most usages, hosting and virtual hosting are synonyms. Unless a web site is exceptionally busy or requires a lot of bandwidth, this is the least expensive way to get a real web site.

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DOMAIN NAME
A domain name, also known as a URL, is a very important aspect of a web site. If the internet is a map of the world, your domain name is your address. Usually represented by the name of the business or organization starting the site, many sites opt for something clever and memorable to get people interested in their site. This is especially important considering people may have common interest in the same domain name. To help matters, there are different types of domain names. The most common would be ".com" (as in yourdomain.com), but you also have the choice of ".org," or ".net"

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PHP, JAVA & ASP
Those acronyms refer to various features such as programming languages, databases, etc. These programs are supported with your hosting package. You can view the versions installed and the modules installed via your control panel.

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CGI-Bin
The Common Gateway Interface (CGI) is a standard for interfacing external applications (scripts) with information servers, such as HTTP or Web servers. A plain HTML document that the Web daemon retrieves is static, which means it exists in a constant state: a text file that doesn't change. A CGI program, on the other hand, is executed in real-time, so that it can output dynamic information. The CGI-Bin is where these applications are loaded in order to call the script to the web page.

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MySql
MySql is an open source database that is used for storing and sorting data. MySQL manages your databases, including designing tables, adding, deleting, and updating records, all from within your web browser.

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Cpanel
We will provide you with Cpanel access. This convenient web based management system lets you easily maintain and update information for your website. Within your cPanel, you will find Fantastico De Luxe, Fantastico De Luxe is the leading autoinstaller for cPanel servers. With more than 10.000 installations, it provides more than one million end users the ability to quickly install dozens of the leading open source content management systems into their web space.

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ADDITIONAL MEG SPACE
You should have more than enough disk space, however if you feel that you may need more than is provided, you may upgrade your account or contact us via e-mail requesting an increase in storage or transfer bandwidth.

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ADDITIONAL BANDWIDTH
You should have more than enough bandwidth, or data transfer, however if you have an EXTREMELY busy site or VERY large files you can purchase additional bandwidth in increments of 1Gig for an additional $1.50 per month.

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WEB STATS
Web stats are your way of tracking the visitors that came to your site and how they got there. You can view this information through your Cpanel admin. We offer several different options for viewing the stats.

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FOREIGN DOMAINS
We are able to host any domain name. We do recommend that you register the domain prior to signing up. While we are able to host the domains we are not able to register all international domains.

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DNS INFORMATION
If you have already registered your domain you will need to contact the registrar and change the DNS settings to point to our servers. The DNS information will be emailed to you upon receipt of your payment. If you registered your domain name HERE, then this step was automatically taken care of for you.

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DOMAIN TRANSFERS
There are no fees incurred from our company when you transfer your domain to our servers. There may be a charge by the registrar (godaddy.com)

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FRONT PAGE & DREAMWEAVER
We recognize that many people utilize these utilities and the importance of our software working with them. We are able to support both types of HTML editors. You will need to E-Mail us if you need Front Page extensions activated.

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MONEY BACK GUARANTEE
If for any reason you are not satisfied with our hosting package or our service you can cancel your order within 30 days and receive a full money back guarantee (only hosting fees are refundable, on a prorated basis after 30 days).
*Domain registrations and other types of charges are non-refundable.

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TECHNICAL SUPPORT
Blazingfast-Communications.com offers online support via e-mail to help you with most questions. We do offer support by phone Monday - Friday 9am to 5pm EST. Our toll free number is 1-888-885-4888.

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CONTACT US
Have a question that you cannot find answered here? Then contact us by email, or by our toll free number, 1-888-885-4888. Our office hours are Monday - Friday 9am to 5pm EST. E-mails are answered 7 days a week.

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ACCOUNT SET UP
We open new accounts as they are received 24/7/365. You will receive your account activation letter via e-mail within minutes to several hours of submission. We may call you prior to activating your account.

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EMAIL NOTIFICATION
Once your site is set up, we will send you a welcome letter with instructions and passwords for logging into your admin panel and ftp access. Please save that E-mail in a safe place.

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UPGRADES
You can upgrade your hosting package at time. Simply e-mail us your request.

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CONTROL PANEL USERNAME
Your username will be the name selected when you signed up for web hosting and e-mailed to you with the activation notification. (the user name may have been changed to be acceptable to the server)

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FORGOTTEN PASSWORDS
Just email us and put in a request for your password. Your password will be emailed back to you.

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HTML
If you are new to HTML please view our HTML tutorials and resources.

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Back up
You have the abilty and we highly recommend that you back up all your files as often as you feel is necessary. We do back up your files daily but hold no responsibility for the loss of your files for any reason whatsoever. Use the back up feature in your control panel to peform file or web site back ups.

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